Terms of Service

1. Acceptance of Terms

By accessing and using Outlined ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our customer relationship management platform and related services provided by Outlined ("we," "us," or "our").

2. Description of Service

Outlined is a customer relationship management (CRM) platform that helps businesses manage customer interactions, analyze customer data, and improve customer relationships. Our service includes:

• Customer data management and analytics
• Integration with Meta platforms (Facebook and Instagram)
• Message management and automation
• Team collaboration tools
• Business analytics and reporting

3. User Accounts and Registration

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Meta Platform Integration

Our service integrates with Meta platforms (Facebook and Instagram). By using these integrations, you agree to:

• Comply with Meta's Platform Policy and Terms of Service
• Only use data from Meta platforms for legitimate business purposes
• Respect user privacy and data protection requirements
• Not use Meta data for unauthorized advertising or marketing
• Allow users to control their data and privacy settings

We are not responsible for changes to Meta's policies or the availability of their platforms.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Engage in spam, harassment, or abusive behavior
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Use the Service for any illegal or unauthorized purpose

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of your data. We process your data solely to provide our services and in accordance with applicable data protection laws.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Outlined and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent.

8. Payment and Billing

If you choose a paid subscription:

• You agree to pay all fees associated with your chosen plan
• Payments are processed securely through third-party providers
• Subscriptions automatically renew unless cancelled
• Refunds are subject to our refund policy
• We reserve the right to change pricing with notice

9. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may:

• Perform scheduled maintenance with notice
• Experience temporary outages due to technical issues
• Modify or discontinue features with reasonable notice
• Suspend service for violations of these Terms

10. Limitation of Liability

To the maximum extent permitted by law, Outlined shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Outlined and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which Outlined operates, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Outlined regarding the use of the Service and supersede all prior agreements and understandings.