Unified Inbox
Give your team one place to see every message, understand the customer, and respond with context.
Shared inbox for the channels your support team already uses
Helpdesk to understand customer conversations better
Turning customer questions, complaints, and feedback into data you can act on.
Support Lead
LiveStructuring feedback...
Powerful Features
Understand Customers at Scale
Make better decisions from the conversations your customers already have with you.
Persona Profiles
Keep each customer’s interests, complaints, orders, and past conversations together so nothing gets forgotten.
Interest Extraction
See what customers keep asking for, so your team can restock, launch, and promote the right products.
AC
I have been waiting forever to get the hoodies!
HoodiesAdded as customer interest
Product Feedback
See what customers are saying about your products without reading every conversation manually.
Hoodie
Product Feedback for last 30 days
Recent feedback · Hoodie
“So soft and comfortable”
“Color still looks new”
“Sleeves run a little long”
Hoodie
Product Feedback for last 30 days
Recent feedback · Hoodie
“So soft and comfortable”
“Color still looks new”
“Sleeves run a little long”
Data Analytics
Use support conversations to guide product, operations, marketing, and team decisions.
Smart Tickets
Outlined spots potential complaints and helps your team create tickets faster with less manual review.
Potential Tickets
AC
the perfume i ordered arrived damaged
Log a Ticket
Product quality
DescriptionAI-assisted draft
Customer states the perfume order arrived damaged with visible leakage on arrival.
Product-quality follow-up is required with replacement review.
Cancel
Create ticket
Open
Product quality
TK-2048•just now
Ticket Created
Perfume order arrived damaged with leakage. Replacement review required.
AI-assistedAva Collins
Potential Tickets
AC
the perfume i ordered arrived damaged
Log a Ticket
Product quality
DescriptionAI-assisted draft
Customer states the perfume order arrived damaged with visible leakage on arrival.
Product-quality follow-up is required with replacement review.
Cancel
Create ticket
Open
Product quality
TK-2048•just now
Ticket Created
Perfume order arrived damaged with leakage. Replacement review required.
AI-assistedAva Collins
Shopify Enrichment
Outlined automatically finds a customer's details across connected Shopify stores using an order number, phone number, or email.
Integrate with Claude and GPT
Connect your Outlined data to Claude or GPT. Ask questions, analyse conversations, and uncover customer insights in your AI workspace.
Easy Setup
3 Steps. And you're live.
Connect your channels, add your team, and start from a shared inbox in minutes.
Easy Setup step 01
Connect Your Channels
Once connected, historical conversations are synced so your team does not start with an empty inbox.
Easy Setup step 02
Invite Team Members
Create multiple teams, invite team members, set roles, and get everyone working from day one.
Easy Setup step 03
You're live!
Everything is in place, your team is inside, and the shared inbox is ready for real conversations immediately.
Pricing
Pricing that stays predictable as your support team grows.
Choose Starter or Standard, then control which extra usage your team is allowed to incur.
FAQs
Common questions before teams switch to Outlined.
Short, direct answers about setup, channels, reporting, and where Outlined creates the most leverage for support teams.
Journal
Quiet, useful writing for teams building support as an operating system.
Short articles on support workflows, analytics trust, and how customer conversations can become structured signal instead of disposable threads.
May 8, 2026/3 min read
Customer conversations are operational data
A clean support system starts when teams stop treating conversations as disposable tickets and start structuring them like product, demand, and retention signal.
Customer Service
May 4, 2026/2 min read
A shared inbox is not the finish line
Centralizing channels helps, but teams only get compounding value when assignment, context, and reporting all resolve from the same workflow instead of separate tools.
Operations
April 27, 2026/2 min read
Keeping support analytics trustworthy
The fastest way to lose confidence in reporting is to show polished charts built on vague labels, missing ownership, or metrics the team cannot explain back to itself.
Analytics