Outlined

Last updated: March 9, 2026

1. Introduction

Outlined ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform, including our integration with Meta platforms (Facebook and Instagram).

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, password)
Business information (company name, industry, contact details)
Payment information (processed securely through third-party providers)
Support communications and feedback

2.2 Meta Platform Integration Data

When you connect your Facebook and Instagram accounts to Outlined, we collect and process:

Page Information: Business page details, page access tokens
Messages: Customer messages sent to your Facebook and Instagram business accounts
Customer Data: Customer names, profile information, and interaction history
Media Content: Images, videos, and other media shared in customer conversations
Engagement Metrics: Message delivery status, read receipts, and response times

2.3 Automatically Collected Information

Usage data and analytics
Device information and browser type
IP address and location data
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

Service Provision: Delivering our CRM platform and customer communication tools
AI Analysis: Processing messages with AI to provide sentiment analysis, intent detection, and customer insights
Customer Personas: Creating and maintaining customer profiles and personas
Analytics: Generating business insights and performance metrics
Communication: Sending service updates, security alerts, and support messages
Improvement: Enhancing our platform features and user experience
Compliance: Meeting legal obligations and preventing fraud

4. Meta Platform Integration

4.1 Authorization and Permissions

Our Meta integration requires specific permissions to function:

pages_show_list: Access to your business pages
pages_manage_metadata: Manage page information
pages_messaging: Send and receive messages
pages_utility_messaging: Access to utility messaging features for enhanced customer communication
instagram_basic: Access Instagram account information
instagram_manage_messages: Manage Instagram direct messages

4.2 Data Processing

We process Meta platform data to:

Centralize customer communications in one dashboard
Provide AI-powered message analysis and insights
Create comprehensive customer personas
Track conversation history and engagement metrics
Enable automated responses and workflow management

4.3 Webhook Data

We receive real-time data from Meta through secure webhooks, including:

New message notifications
Message delivery confirmations
Customer interaction events
Account connection status updates

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

Supabase: Database hosting and management
OpenAI: AI-powered message analysis and insights
Meta Platforms: Facebook and Instagram API integration
Payment Processors: Secure payment processing

5.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement industry-standard security measures:

Encryption: Data encrypted in transit and at rest
Access Controls: Role-based access and authentication
Monitoring: Continuous security monitoring and threat detection
Compliance: SOC 2 and GDPR compliance measures
Webhook Security: Signature verification for all Meta webhook requests

7. Data Retention

We retain your information for as long as:

Your account remains active
Required to provide our services
Necessary for legal compliance
Needed to resolve disputes or enforce agreements

You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal information
Correct: Update or correct inaccurate information
Delete: Request deletion of your personal information
Port: Export your data in a machine-readable format
Restrict: Limit how we process your information
Object: Opt-out of certain data processing activities
Disconnect: Revoke Meta platform integration at any time

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending email notifications for material changes

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: monotaskdevelopers@gmail.com

13. Meta Platform Specific Terms

Our integration with Meta platforms is subject to additional terms:

We comply with Meta's Platform Policy and Terms of Service
Data from Meta platforms is used solely for providing our CRM services
We do not use Meta data for advertising or marketing purposes
You can revoke our access to your Meta accounts at any time through your Facebook/Instagram settings
We respect Meta's data retention and deletion policies